Viet Nam
How do you acquire referrals from customers?
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I do not usually ask for referrals because I can use a different approach to generate leads, but if necessary, I will give a presentation on why they should recommend.
While the customer is satisfied, I provide strong reasons to persuade customers to recommend others.
I do not need an introduction, it is not part of my search strategy.
because I have developed a high trust relationship with the client, I will influence the client to recommend them.
By planning this process earlier, the referrals will automatically become part of the contract after the sale.
I have an efficient team system (focusing on after-sales relationships, CRM integration, etc.) that will work with clients to introduce leads.
Which of the following answers best describes your Leadership Skills?
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Dictator (absolute authority)
Share vision, draw a picture of the future to lead the team
Often likes to show off and often over-promises
Focus on human relationships, enjoy serving others
Make plans, rules, and rules for your team to follow
Focus on coaching, training and developing the talents of the team members
Which of the following answers best describes your Decision Making Skills?
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Quick thinking for decision making
Depends on current circumstances to make the right decision
Spontaneous
Rely on others
Based on the facts
Comprehensive analysis
What relationship management strategies do you employ to service customers?
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I do not really have a strategy yet, but I will serve the client if necessary, or on demand.
I will prioritize my customers and focus on those who are prioritized. If there is any spare time then I will serve the remaining clients, otherwise, I will have my secretary take care of them.
No, I do not serve the clients because the Customer Service department will handle it.
I will be committed to ensuring that clients are being followed regularly. If the client has any change in their demands, I will do it myself.
I will put in place a comprehensive and automated system to track and monitor the changes in customer needs.
Personally, I will interact with customers, categorize them and focus on High-Value clients to repeat sales and get referrals.
After collecting the leads, how do you prepare yourself for the next approach?
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It is not too important to find any information and make preparation. I will focus on myself and the sales kit.
I know potential customers will buy if I have a chance to meet them so I prepare a sales kit and look for a good opportunity to sell! When I predict my general target market, I will make preparations depending on the conditions and the environment.
I am always confident and willing to sell to anyone because I have practiced to a professional level.
Take time to find out customers personal information and prepare some questions during the meeting.
It is very important that I take enough time to collect customer information in order to set up the program tailored to the needs of potential customers.
Since I already know almost everything about the customer, I am only interested in finding ways and programs to bring more value to the customer.
When do you decide to make the closing attempt?
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When there are signs that customers want to buy, I will find ways to close the sales.
Observing the customer until I know they are agreeing verbally or in action that I will spend the rest of the time trying to close the sales.
With or without signs of wanting to buy, I will also take the approach, closing sales when the customer needs one or more of my products / services.
If done correctly, the customer will offer to buy and then close the sales.
Take time to ensure customers have fully understood the product or service before suggesting the next step.
If satisfied with the proposed solutions, after the presentation, the customer will gain trust in the product we brought and agree to close the sale.
What is/are your screening criterion/criteria to qualify leads?
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There is no specific standard, as long as they are my clients I will reach for them.
Using an exact, clear but simple criterion to classify customers suitable with my product/service.
No reviews required, I always assume that anyone is my client.
I have a system (team) in place that does the screening and evaluation of the customer list to make sure I am talking with the right potential customers, I do not do it myself.
Always screen my clients carefully to ensure they qualify.
There is no standard because the client has had a business with me in the past or has been referred from my old client.
Which of the following answers best describes your pre-time job handling skills?
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Finish before deadline
Depends on the target
Achieve the goals with great confidence, but may underdeliver them
Based on customers needs / wants
All planned to be completed on time
Very confident but dependent on many resources
What would you normally do after closing the sales?
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Just to assure the client that all services will be met, I will do it within my limits.
I will reinforce that the product / service will meet their needs / wants but the customer usually does not expect any other interest.
My goal is to embrace and sell other products / services.
I will implement an overall, long-term tracking plan that will focus on the confidence of the products and the customer relationship.
I present a step-by-step plan for fulfilling customer requirements and often show S.O.P (Standard Operating Procedure) on how to get the most out of the product.
I will follow through the sales process after completing with a verbal or written service philosophy.
How would you approach customers/ prospects/ leads or any other relationships?
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Like quick contact and approach from there. It is meeting as many people as possible and getting results quickly on an individual basis.
I focus on the needs of my customers and see if my products and services suit their needs.
I use the one-stop service approach, customers who need everything I can provide.
It is about my relationship with the client. My approach is to improve that relationship better and better.
I take time to plan my approach based on specific kinds of customers.
I take an approach by solutions because if my client has a complex problem, I will help them solve it.
How do you make approaches to secure a face to face meeting?
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I will only reach ALL leads that I have gathered without prejudice, to ensure as many meetings as possible.
I have several effective approaches, and I will selectively reach people whose criteria match my criteria.
I am always available to reach anyone, anywhere to secure meetings.
I do not like any approach to secure meeting. Someone on the team will take over this for me.
I did not reach anyone directly for the meeting. They will approach me through brokerage and marketing activities.
I will contact potential clients directly for the meeting because they are often required or agree to meet me.
Which of the following answers best describes your critical thinking and your problem solving skills?
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Based on personal experience in the past
Imaginative and overthinking
Think fast and find a solution
Based on opinions, needs and information provided by others
Based on research and information
Think about the entire process and necessary resources
What do you do during a sales presentation?
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Armed with my standard sales kit, I will give a brief presentation with a focus on winning contracts right away.
I use handcraft tools with sales aids like stories, events, etc. to allow potential clients to fully absorb the presentation.
I use my confidence to dramatize / recommend products to show potential customers why leads need to be bought, thus delivering a compelling presentation.
I focus less on delivering a sales presentation where what I want is to make potential customers realize the solution in products / services.
My presentation revolved around analyzing the carefully structured needs, features and benefits of a product to potential customers.
I will have a comprehensive analysis / plan that will provide solutions to clients and they will make their own buying decisions.
What is your view on building trust during a sales meeting?
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I will master a few relationship building techniques and use them only when necessary to make the client feel comfortable with me.
I will build trust with potential customers through the visions I set up and the stories I tell them.
I know how to show empathy with potential customers so they can trust me.
I believe an impressive speech in a meeting will build enough trust from the customers in me and enough confidence in my products/services.
I will build trust with potential customers by impressing them with knowledge of products / services and markets.
Confidence should inherently be built on past business or brokerage activities, so I just need to reinforce the already built trust.
What strategies would you most likely use to arouse the interest of the leads?
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I use a short and simple process by asking a few standard questions to hit key points.
I have a questionnaire process in place to spark potential customer demand for my product / service and bring them to the presentation.
I will use my charismatic personality to raise the interest of my potential customers to convince them to listen to my presentation.
I ask a series of personal questions to help the potential clients and target their psychology.
I will use real cases and past evidence to prove the effectiveness of the product / service.
By the time I reached out, the customers' concerns had already been awakened, so there is no need to do more.
How and where do you mostly generate leads?
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Even without any support, I can advocate on my own and reach out to everyone even when I know nothing about them.
I will search for the right environment, then reach out to people who are likely to be my potential customers.
I can create a list of leads with anyone, anytime, anywhere, so normally I just need to assert myself well and make a mark private press to engage my prospects.
I do not directly generate leads. I like to rely on the team or supporting tools.
My abilities are limited to a few. I will focus on people who fit my criteria and follow them.
My leads come from my existing clients, so I will dig into a new list of leads from a referral or look for new opportunities to up / cross selling .
Which of the following answers best describes your communication skills?
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Straightforward and sharp
Specific and imaginative
Usually expresses feelings and is adaptable
Personal and empathic
Objective and realistic
Comprehensive and understanding
Which of the following answers best describes your teamwork skills?
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Independent / small group
Depending on the circumstances, you often like to work in groups with people who share your goals, needs and wants
Work flexibly, need the support of everyone on the team to complete the job
Easily work with anyone on the team
Like to work alone
Ability to work with other groups and departments to achieve results
Which of the following answers best describes your Motivation?
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Motivated by need for survival
Everyone's satisfaction
The joy of being shown
Desire to understand and help others
Find and create solutions
Maintaining relationships
Submiting...